Why QuickBooks Desktop Subscription Has Lapsed Error, How do i Fix?


 QuickBooks Desktop, despite the rise of cloud-based accounting solutions, remains a popular choice for many businesses. However, like any software reliant on subscriptions, users can encounter the frustrating "subscription has lapsed" error. This issue prevents access to your company file and disrupts vital accounting operations. This guide will delve into the causes of this error and provide detailed steps to resolve it, including a Q&A section to address common concerns.   

Understanding the Causes:

The "QuickBooks Desktop subscription has lapsed" error typically arises from these primary reasons:

  1. Expired Subscription: The most straightforward cause is that your subscription period has ended, and renewal hasn't been processed.
  2. Payment Issues: Problems with your payment method, such as an expired credit card, insufficient funds, or billing address discrepancies, can prevent automatic renewal.  
  3. Incorrect License Information: Occasionally, corrupted or incorrect license data stored on your computer can trigger the error.
  4. Internet Connectivity Problems: QuickBooks Desktop requires internet access for subscription verification. Intermittent or unstable connections can lead to verification failures.  
  5. Software Glitches: Temporary software glitches or conflicts can sometimes misinterpret subscription status.
  6. Intuit Server Issues: In rare cases, server-side problems at Intuit can affect subscription verification.


Troubleshooting and Resolution Steps:

Here's a step-by-step approach to fixing the "QuickBooks Desktop subscription has lapsed" issue:

1. Verify Subscription Status:

  • Check Your Intuit Account: Log in to your Intuit account online. Navigate to your subscription management section to confirm the subscription's status, expiration date, and payment details.  
  • Look for Email Notifications: Review your email inbox, including spam and junk folders, for notifications from Intuit regarding subscription renewal or payment issues.

2. Update Payment Information:

  • Access Your Intuit Account: If your payment information is outdated or incorrect, update it through your Intuit account.  
  • Contact Intuit Support: If you encounter difficulties updating payment details online, contact Intuit support for assistance.

3. Restart QuickBooks Desktop and Your Computer:

  • Close QuickBooks: Close all open instances of QuickBooks Desktop.
  • Restart your computer: Perform a full restart of your computer.
  • Reopen QuickBooks: Launch QuickBooks Desktop and check if the error persists.

4. Verify Internet Connectivity:

  • Test Your Internet Connection: Ensure you have a stable internet connection. Try browsing websites or running an internet speed test.
  • Temporarily disable Firewall/Antivirus: Temporarily disable your firewall or antivirus software to see if it's interfering with QuickBooks' internet access. If the issue is resolved, configure your firewall or antivirus to allow QuickBooks access.
  • Check Proxy Settings: If you use a proxy server, ensure it's configured correctly.

5. Run QuickBooks Desktop as Administrator:

  • Right-Click the QuickBooks Icon: Right-click the QuickBooks Desktop icon on your desktop or in the Start menu.
  • Select "Run as Administrator": Choose "Run as administrator" from the context menu. This grants QuickBooks elevated privileges, which can resolve permission-related issues.

6. Update QuickBooks Desktop:

  • Go to Help > Update QuickBooks Desktop: Inside QuickBooks, go to the "Help" menu and select "Update QuickBooks Desktop."  
  • Follow the On-Screen Instructions: Install any available updates. Updates often include bug fixes and improvements that can resolve subscription verification problems.

7. Re-register QuickBooks Desktop:

  • Press F2: Open QuickBooks and press the F2 key to open the Product Information window.  
  • Note your license number: Record the license number.
  • Close QuickBooks: Close QuickBooks.
  • Run the reboot.bat file: Search your computer for reboot.bat, and run the file.
  • Reopen QuickBooks and enter your license information: Reopen QuickBooks and enter your license information again.

8. Contact Intuit Support:

  • If none of the above steps resolve the issue, contact Intuit support for further assistance. They can investigate your account and provide specific troubleshooting steps.


Frequently Asked Questions (Q&A)​


Q: What happens if I don't renew my QuickBooks Desktop subscription?

A: If you don't renew your subscription, you'll lose access to your company file. You won't be able to open or use QuickBooks Desktop until you renew.

Q: Can I still access my data if my subscription lapses?

A: No, you cannot directly access your data through QuickBooks Desktop if the subscription has lapsed. However, you can export some data before the expiration date or after renewal.

Q: How do I know when my QuickBooks Desktop subscription is expiring?

A: Intuit typically sends email notifications to remind you about upcoming renewals. You can also check your subscription status and expiration date through your Intuit account online.

Q: I'm sure my payment went through, but I'm still getting the error. What should I do?

A: Contact Intuit support immediately. They can investigate your payment status and identify any potential issues. Provide them with your account details and payment confirmation.

Q: Can I switch from a subscription to a perpetual license?

A: Intuit has transitioned to a subscription-based model for QuickBooks Desktop. Perpetual licenses are no longer available for newer versions.  

Q: I am using an older version of quickbooks desktop, and I am getting this error. What should I do?

A: Older versions of Quickbooks desktop may not be supported anymore. First you should check if your version is still supported by Intuit. If it is not, then you will have to upgrade to a supported version. If it is supported, then follow the normal troubleshooting steps.  

Q: I am getting an error code along with the subscription lapse message. What should I do?

A: Note the error code and search for it on the Intuit support website. Error codes can provide more specific information about the problem. You can also provide the error code to Intuit support when you contact them.

Q: Can I renew my subscription early?

A: Yes, you can typically renew your subscription before the expiration date. This can help prevent any disruptions in service.

By following these steps and understanding the potential causes, you can effectively resolve the "QuickBooks Desktop subscription has lapsed" issue and regain access to your valuable accounting data.


More Helpful Link Here -


https://hackmd.io/@clairesmith/QuickBooks-Desktop-Enterprise-has-stopped-working

 

https://forums.serebii.net/threads/dial-1-833-742-9500-how-do-i-fix-quickbooks-desktop-update-error.772105/

 

https://feedback.qbo.intuit.com/forums/920245-quickbooks-mobile-feedback-forum/suggestions/49623134--dial-1-833-742-9500-how-to-fix-quickbooks-update

 

https://www.steadyhealth.com/topics/dial-1-833-742-9500-how-do-i-fix-quickbooks-desktop-2022-update-error

 

https://forums.serebii.net/threads/dial-1-833-742-9500-why-does-quickbooks-desktop-2021-update-error-how-can-fix-it.772107/

 

https://www.steadyhealth.com/topics/dial-1-833-742-9500-why-does-quickbooks-desktop-update-error-how-do-i-fix


Comments

Post a Comment

Popular posts from this blog

How to Set up mileage tracking in QuickBooks Desktop?

Image
  Accurate mileage tracking is crucial for businesses of all sizes. Whether you’re a sole proprietor visiting clients, a contractor traveling to job sites, or a company with a fleet of vehicles, meticulously recording your business miles can lead to significant tax deductions and provide valuable insights into your operational costs. QuickBooks Desktop, a popular accounting software, offers several ways to manage and track mileage effectively. This comprehensive guide will walk you through the various methods and steps involved in setting up mileage tracking within QuickBooks Desktop, followed by a helpful Q&A section to address common queries. Why is Mileage Tracking Important? Before diving into the “how-to,” let’s briefly understand the “why.” The Internal Revenue Service (IRS) allows businesses to deduct the cost of using a vehicle for business purposes. This deduction can be calculated using either the standard mileage rate or the actual expenses method. While the actual e...
Read more

Why does QuickBooks error PS038 while trying to update my payroll , How can I fix?

Image
  Oh no, that PS038 error when you're trying to update payroll in QuickBooks can be super annoying! It usually pops up when there's some kind of hiccup with your payroll subscription or maybe something a little off with your company file. Let's try to get this sorted out for you so you can get your payroll updated smoothly! Here are a few things you can try, starting with the easiest: 1. The Good Old Restart: Sometimes, just a simple restart can work wonders. Close QuickBooks completely, and then restart your computer. Once everything is back up and running, try updating your payroll again. You'd be surprised how often this fixes things! 2. Check Your Internet Connection: Payroll updates need a stable internet connection. Make sure you're connected to the internet and that it's working properly. Sometimes a weak or intermittent connection can cause errors like this. 3. Verify Your Payroll Subscription Status: This is a big one for the PS038 error. QuickBooks ...
Read more

How to convert QuickBooks file to older version?

Image
  Converting a QuickBooks file to an older version is not directly supported by Intuit, the company behind QuickBooks. QuickBooks is designed to be forward-compatible, meaning newer versions can open files from older versions, but older versions cannot open files from newer versions. However, there are a few workarounds you can try if you need to make a file compatible with an older version of QuickBooks: 1. Export Data and Recreate the File If you need to use the data in an older version of QuickBooks, you can export the data from the newer version and then import it into the older version. Here's how: Export Lists: Go to  File  >  Utilities  >  Export  >  Lists to IIF Files . Export lists like customers, vendors, items, and accounts. Export Reports: Export key reports (e.g., Profit & Loss, Balance Sheet) to Excel for reference. Recreate the Company File: Open the older version of QuickBooks. Create a new company file and manually en...
Read more